Payment & cancellation policy
We hold our gatherings with the same care we ask of you. Here's how deposits, balances, and cancellations work — written plainly, so you always know where you stand.
A deposit holds your spot.
A 25% deposit secures your place, with the remaining balance due 30 days before the retreat begins. You're also welcome to pay in full at the time of booking.
If the balance isn't received by the deadline, we may release your place to someone on the waitlist.
Refundable for the first 14 days.
Deposits are fully refundable within 14 days of booking — no questions asked. After that grace period they become non-refundable, as they cover advance commitments for venue, food, and materials.
What's refunded depends on timing.
You forfeit the 25% deposit; any remaining funds are refunded in full.
We retain 50% of your total payment and refund the rest.
All payments are non-refundable.
You're always welcome to transfer your place to another person at no charge — just reach out to connect@thetreehouse.team.
You're made whole.
Should the treehouse need to cancel a retreat, you'll receive a full refund — or, if you'd prefer, you can carry your payment forward to a future gathering.
Life happens — we meet it with grace.
For serious, unforeseeable events such as illness or emergencies, we'll work with you in good faith and will generally offer credit toward a future treehouse gathering.
Questions about any of this?
We're always happy to talk it through. Reach out any time and we'll make sure you feel clear and cared for before you commit.
Get in touch